Rivonique (“we”, “us”, “our”) is committed to protecting the privacy of visitors to our website and customers. This Privacy Policy describes how we collect, use, store, and share your personal information when you use our website (e.g., rivonique.com) and purchase our skincare products. By using our services, you agree to the practices described here.
1. Information We Collect
We may collect the following types of personal information from you:
a. Information you provide directly
- Name
- Email address
- Phone number
- Postal address / shipping address / billing address
- Payment information (e.g. credit card, UPI, net banking, etc.)
- Account credentials (username, password)
- Order history, purchase details
- Responses to surveys, reviews, or feedback
- Communications (customer support queries, emails)
- Any content you submit (e.g. photos, comments, testimonials)
b. Information collected automatically
- IP address
- Browser type, device type, operating system
- Pages visited, time spent, clickstreams
- Referral / source (how you arrived at our site)
- Cookies, usage logs, analytics data
- Geolocation (approximate, based on IP)
c. Information from third parties
- We may receive information about you from payment processors, shipping partners, or marketing partners (e.g. for fraud detection, address verification)
- Social media profiles or login (if you choose to sign in via social logins)
2. How We Use Your Information
We use your personal information for various legitimate business purposes, such as:
- To process and fulfill orders (payments, shipping, delivery)
- To communicate with you (order confirmations, updates, customer support)
- To personalize your experience (recommendations, tailored offers)
- To run promotions, contests, events
- To send marketing communications (if you’ve opted in)
- To administer your account
- To analyze usage, improve our website, products, and services
- For fraud prevention, risk assessment, security
- To comply with legal or regulatory obligations
If we combine or de-identify personal data (so it is no longer personally identifiable), we may use or share such data for broader business purposes.
3. Legal Basis for Processing (If applicable)
Where required by applicable law, we rely on one or more of the following legal bases to process your information:
- Consent — you permit us to process your information (e.g. for marketing emails).
- Performance of a contract — to fulfill our contract with you (e.g. deliver your order).
- Legitimate interests — to run our site, prevent fraud, improve services, etc.
- Compliance — to meet legal or regulatory obligations.
4. Sharing of Your Information
We may share your personal information in the following ways:
- With service providers / vendors (payment gateways, shipping companies, IT providers, analytics tools) who assist us in operations.
- With business partners when offering combined services or joint promotions (with your consent, where required).
- With law enforcement, regulators, or legal authorities if required by law or court order.
- In connection with a merger, acquisition, or sale of assets, in which case your data may be transferred to the successor.
- Aggregated or de-identified data — shared or published, no longer personally identifiable.
We do not sell your personal information to third parties for their direct marketing (unless explicitly disclosed and consented).
5. Cookies & Tracking Technologies
We use cookies and similar technologies (e.g. web beacons, pixels) to:
- Recognize you when you revisit
- Track site usage and performance
- Remember preferences
- Provide targeted ads or marketing (if opted in)
You can usually disable cookies via your browser settings, but note that doing so may affect site functionality.
6. Data Retention
We retain your personal information only as long as necessary for:
- Fulfilling orders and providing services
- Complying with legal obligations
- Resolving disputes, enforcing agreements
- Archival, audit, or reporting purposes
If you request deletion or withdrawal of consent (where applicable), we will delete or anonymize your data, unless otherwise required to retain some information by law.
7. Security
We adopt reasonable technical, administrative, and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, secure payment systems, etc.
However, no system is completely secure, so we cannot guarantee absolute security.
8. Your Rights
Depending on applicable law, you may have rights such as:
- Accessing your personal data
- Correcting / updating inaccurate data
- Deleting your data (“right to be forgotten”)
- Restricting or objecting to processing
- Data portability
- Withdrawing consent
- Opting out of marketing communications
To exercise any of these rights, please contact us (see “Contact Us” below). We may request verification before acting.
9. International Transfers
Your data may be processed, stored, or accessed in locations outside your country (for example, by third-party vendors). In such cases, we will ensure appropriate safeguards (e.g. standard contractual clauses) or rely on legal mechanisms permitted under applicable law.
10. Children’s Privacy
Our website is not intended for individuals under 18 years old. We do not knowingly collect or solicit personal information from minors. If you believe a minor’s data has been collected, contact us to request deletion.
11. Changes to This Privacy Policy
We may update this policy from time to time (e.g. to reflect changes in law, business practices). We will notify you by posting the revised version on our website (with the “Last updated” date). Your continued use of the site after changes signifies your acceptance.
12. Contact Us
If you have any questions, concerns or requests about this Privacy Policy or your personal data, you can reach us at:
Rivonique
Address: 323 Maharishi Puram, Sikandra, Agra, UP, India
Email: info@rivonique.com